1.

 When you work for Disney, you are not an employee. From the day you start until your last day, you are known as and referred to as a cast member. It doesn't matter if you are a janitor or a ride attendant. Serving beverages or making apparel for the fans. 

2.

A cast member has to know everything! No matter who you ask or what you ask at a Disney location, the cast member is not allowed to say, "I don't know" ever! If a guest ever asks a question the cast member doesn't know, they have to pick up their phone and get a hold of a Disney operator who will be able to direct them to the answer. 

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